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USD How Can I Request a Refund for a Product?
Refund Policy FAQs
Can I request a refund if the product does not match an old YouTube video?
Not necessarily. Product features, functions, design, and implementation may change through updates. Older YouTube videos or third-party content may show a previous version. Before purchasing, customers should review the current product description, features, compatibility, and documentation.
Can I get a refund if I purchased the product without checking its features?
No. Customers are responsible for reviewing the product features, compatibility requirements, documentation, and available information before purchasing. A refund is generally not available because the product does not meet personal preferences or business requirements.
Can I get a refund if the PHP script is not working?
If the product has a genuine technical defect, first contact the seller and provide detailed information, including error messages or logs. The seller must have an opportunity to troubleshoot and fix the issue. A refund may be considered if the defect is confirmed to be with the product itself.
Will I get a refund if the problem is caused by my hosting or server?
Generally, no. Refunds are not provided when the issue is caused by incorrect installation, server misconfiguration, third-party conflicts, unsupported customizations, outdated software, or hosting environments that do not meet the product's requirements.
How long do I have to request a refund?
A refund can only be requested within 7 days of the purchase date. You may submit only one refund request per purchase, so please provide complete and accurate information when submitting your request.
Can I get a refund after downloading the digital product?
Simply downloading the product and deciding not to use it does not qualify for a refund. Digital products cannot be returned like physical goods, so please review the product information carefully before purchasing.
Can I get a refund for a duplicate purchase?
Yes. If you accidentally purchased the same item more than once, duplicate purchases are eligible for a refund after verification.
Can I exchange an incorrect license?
Yes. If you purchased the wrong license, purchase the correct license within 7 days of the original purchase and contact WPCodeQuill through the Help Center. After verification, the original license may be refunded.
Can I dispute a rejected refund request?
Yes. If a seller rejects your request and you believe you qualify under the Refund Policy, you may open a dispute. Provide a detailed explanation and, for technical issues, include relevant error messages, logs, or other supporting information.
Should I contact the seller before requesting a refund?
Yes. We recommend contacting the seller first because many technical or configuration issues can be resolved directly. If the issue cannot be resolved and meets the Refund Policy requirements, you can submit a refund request through your order page.
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